IT Systems Administrator - 2nd / 3rd Line Support
Eastbourne
Join a dynamic and innovative Internet-based company specialising in real-time services and web application management systems. We are expanding our IT team and are seeking a highly skilled and experienced professional to take on the role of IT Systems Administrator. As a key member of our technical team, you will play a crucial role in delivering exceptional IT services and driving system improvements to support our real-time bidding and web-based auction management solutions.
Responsibilities:
Collaborate with the Head of IT to ensure the delivery of a first-class service, supporting the company's mission and goals.
Apply your technical expertise across a diverse range of tasks, encompassing support, maintenance, design, development, and analysis of the entire infrastructure system, including Azure, LANs, WANs, internet, security, and wireless implementations.
Utilize your in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems, to make informed recommendations for system enhancements and upgrades.
Demonstrate a logical and methodical approach to troubleshooting, proactively identifying and resolving issues to maintain system stability and performance.
Contribute to the development, implementation, and enforcement of IT policies, ensuring adherence to company security standards and procedures.
Manage and troubleshoot Microsoft Azure Cloud services.
Manage and monitor Azure cloud environments, ensuring optimal performance and security
Deploy and configure virtual machines, storage, and networking components in Azure.
Implement and optimize Azure resources for scalability and efficiency.
Monitor and service systems continuously, managing information systems' capacity both on-premise and in the cloud.
Drive process automation initiatives to streamline day-to-day activities and improve overall operational efficiency.
Ensure all services operate within agreed business service level agreements, regularly reporting system performance to management, and addressing resource and service issues.
Handle escalation procedures for important and urgent issues that may impact IT service availability to internal and external customers.
Actively participate in the development and implementation of IT Disaster Recovery and Business Continuity Plans.
Maintain effective communication channels with business stakeholders, providing timely updates on service and project developments.
Provide out-of-hours support for critical production systems as required.
Required Skills and Qualifications:
Demonstrated experience in 2nd or 3rd level Infrastructure and support roles.
Proven ability to deliver IT systems within a dynamic and fast-moving business environment.
Hands-on experience with task automation, process optimization, and deployments.
Prior experience supporting business applications in a corporate setting.
Involvement in IT project participation and successful delivery.
Proficiency in Active Directory, DNS, DHCP, and Group Policy.
Strong expertise in Windows Operating Systems and Desktop hardware.
Expertise in Azure / AWS.
Familiarity with Windows Server Architecture, including clustered and highly available environments.
Competence in Office 365 tenant setup and administration.
Excellent networking capabilities, encompassing TCP/IP, DNS, routing, firewalls, and switching.
Familiarity with monitoring tools for proactive system management.
Knowledge of backup and restore methodologies, as well as Disaster Recovery best practices.
Familiarity with VoIP technologies.
Experience with SQL Server is highly desirable.
Azure experience required, certifications are a plus.
Join our team and be part of an organization that embraces innovation, collaboration, and continuous improvement. As an IT Systems Administrator, you will play a crucial role in supporting our cutting-edge services and contributing to the growth and success of our business. We offer a stimulating work environment, competitive compensation, and opportunities for professional development and advancement. Our office is located in close proximity to a major train station, providing easy commuting options for our team members.
Job Types: Full-time, Permanent
Pay: From £40,000.00 per year
Benefits:
Additional leave
Casual dress
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Transport links
Ability to commute/relocate:
Eastbourne BN21 3UN: reliably commute or plan to relocate before starting work (required)
Experience:
IT support: 3 years (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
